Our complaints procedure

Any resident or their representative can make a complaint about as aspect of our service. We prefer to receive complaints in writing on our complaints form which is available at Reception and each nurses station.

Who can make a complaint?

Any resident or their representative can make a complaint about any aspect of our service.

How will my complaint be dealt with?

We prefer to receive complaints in writing on our complaints form which is available at Reception and each nurses station. If you need help to fill it in, a staff member will be happy to help. Firstly, we will acknowledge your complaint in writing. We will then proceed to investigate the complaint and identify what went wrong and how we can put it right. We’ll give you a formal and detailed response within 20 days, in writing.

What if I’m not happy with the outcome of my complaint?

You can ask our Chairman to review the complaint in the first instance. The designated body for dealing with unresolved complaints from Nursing Homes is the Office of the Ombudsman who can be contacted at 1890-223030.

Where can I find more information on complaints?

You can view our full Complaints Policy by request for more information. Information on the management of complaints is also included in your residents guide and the statement of purpose. Other useful resources include the Ombudsman website www.ombudsman.ie and www.healthcomplaints.ie. The SAGE Advocacy Service is also available to residents and can be contacted by calling  1850 71 94 00.

Designated complaints officer Chairman / Provider Nominee
Director of Care

T: 01-8800900

E: directorofcare@ardmorecare.ie

Sean McNally

T: 01-8800900

E: sean.mcnally@ardmorecare.ie

 

Click below to download a copy of our complaints form

Complaints Form